Yes, after completing your order you will automatically receive an order confirmation by email.

You can cancel the order the same day before 5:00 PM by email. If the order has already been processed, you can return it.

Please report this by email within two months of discovery and we will work together to find a suitable solution.

Yes, in case of manufacturing defects we offer free repair or replacement within the warranty period.

Damage due to use, wear and tear, or improper maintenance is not covered by the warranty, but repairs are often possible for a fee.

You can email us at info@mysisly.nl . We'll respond within 3 business days.

Yes, all prices in the webshop include VAT.

You can pay with iDeal, Bancontact and credit card (Visa, Mastercard, Maestro and American Express).

You pay directly via your own bank in a trusted and secure payment environment.

Yes, all payments are processed via secure SSL servers and are fully encrypted.

The amount will only be debited after your order has been delivered.

Yes, we comply with all privacy laws and never share your data with third parties without permission.

Freshwater pearls are formed in mussels in clear freshwater. They grow layer by layer and are completely natural, making each pearl unique.

Yes, all our pearls are genuine freshwater pearls. They are hand-selected for shape, luster, and quality.

No two pearls grow the same. Differences in water, time, and nature create subtle variations in shape and appearance.

We purchase our pearls exclusively from a renowned wholesaler who only works with selected designers and entrepreneurs.

Our pearls are sustainably cultivated in specialized pearl farms, with respect for nature and animals.

Put pearls on last and take them off first, store them separately and clean them gently with a cloth after wearing.

Yes, as long as you treat them with care. Avoid water, perfume, and cosmetics to ensure longevity.